Terms of Service

1. Agreeing to these terms

By creating an account or using the Services, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Services.

Section 19 contains an arbitration agreement and a class action waiver. If you live in the United States, it requires most disputes with us to be resolved by individual arbitration, not in court or as part of a class action. You can opt out within 30 days, as explained there.

The Services are provided by Nirvana AI Technologies Inc., a corporation incorporated in the State of Delaware, United States, file number 10729312. Registered office: 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States. Contact: aryan@arenci.app.

2. What Arenci is

Arenci finds clothes from a photo. You take or choose a picture, or type a description, and Arenci searches shops for the pieces in it. The Services include:

• Photo search and text search across shops' listings.
• Finds, where you save the pieces you like.
• Item tracking, which watches a product's price and your size and alerts you when either changes.
• Personalised suggestions, including the Daily Edit, based on your style profile.
• Sharing a product link with someone else.

Arenci is not a shop. We do not sell the products we show. When you open a product you go to the shop that sells it, and any purchase is between you and that shop, under its terms, prices, delivery, and returns policy. We are not a party to that purchase and are not responsible for the product, the order, or the shop.

Arenci previously offered in-app checkout for a small set of goods, sold by Nirvana AI Technologies Ltd (England and Wales, company number 17219459). It no longer does. An order placed then remains governed by the terms shown when it was placed.

3. Who can use Arenci

You must be at least 16 years old. If you are under the age of majority where you live, which is 18 in most places, you may use Arenci only with the permission of a parent or guardian who agrees to these terms, and you may only subscribe to Arenci Plus with their consent.

4. Your account

You sign in with Apple or Google. Keep your account details accurate and your devices secure. You are responsible for what happens under your account. Do not share it. Tell us promptly at aryan@arenci.app if you think someone else has used it.

You can delete your account at any time in the app under Profile, Settings, Delete account.

5. Results, prices, and alerts

Arenci uses automated systems, including AI, to read your photo, find matches, rank them, and check prices and stock. Product information comes from shops and other third parties. So:

• A match may not be the exact item in your photo, and an “exact match” label is our system's best judgement, not a guarantee.
• Prices, sizes, stock, currency, and delivery information may be incomplete, out of date, or wrong. The shop's own page is the only reliable source. Check it before you buy.
• Price drop and back in stock alerts depend on reading shop pages. They can be late, missed, or mistaken, and how often an item is checked depends on your plan and the shop. Do not rely on an alert for a purchase that matters to you.
• Results are not professional advice and are not an endorsement of any product or shop.

6. Free version and Arenci Plus

Arenci has a free version and a paid subscription, Arenci Plus. The free version has limits, shown in the app, on things such as how many photo searches you can run in a week, how many matches you see for each search, and how many items you can track, and it shows ads. Plus removes ads and raises or removes those limits. We may change what each version includes.

6.1 Billing

• Plus is sold as an auto-renewing subscription through the Apple App Store, in weekly, monthly, or annual plans. The price and plan length are shown in the app before you buy and can vary by country.
• Payment is charged to your Apple Account when you confirm the purchase.
• Your subscription renews automatically at the end of each period, at the price then in effect, unless you cancel at least 24 hours before the period ends.
• Some plans start with a free trial. If you do not cancel at least 24 hours before the trial ends, the subscription starts and you are charged.
• Any discount or introductory offer applies only to the period stated in the offer. After that, the subscription renews at the standard price.

6.2 Cancelling and refunds

Cancel at any time in your App Store subscription settings. Deleting the app or your Arenci account does not cancel a subscription. After you cancel, Plus stays active until the end of the period you have paid for. Apple handles billing and refunds under its own rules, so refund requests go to Apple. This does not affect any right to a refund you have under the law where you live.

6.3 Price changes

We may change the price of Plus. You will be told in advance, and a new price applies from your next renewal, so you can cancel first if you do not accept it.

7. Ads

The free version shows labelled ads among results and suggestions. They are chosen and served by Google and its advertising partners. An ad is not an endorsement by Arenci, and the advertiser is responsible for its claims, products, and website. Choosing limited or non-personalised ads does not remove ads. Plus has no ads while your subscription is active. Our Privacy Policy explains advertising data and your choices.

8. Your content

You keep ownership of the photos, searches, profile details, and feedback you give Arenci. You give us a worldwide, non-exclusive, royalty-free licence to store, process, and transmit that content to run, secure, personalise, and improve the Services, including sending it to the providers described in our Privacy Policy. The licence ends when the content is deleted, except where we must keep it by law.

We may use the words of a search, together with the product listings it returned, in public marketing content. We do not use your photos, name, or username this way.

You are responsible for your content. You confirm that:

• You have the right to use each photo you upload, and using it does not break the law or anyone's rights.
• You will not upload photos of people taken where they expected privacy, photos that are sexual, violent, or hateful, or any image of a child that is not appropriate.

9. Rules for using Arenci

You agree not to:

• Use Arenci to break the law or to defraud anyone.
• Use Arenci to identify, locate, monitor, or harass a person. Arenci is for finding clothes.
• Copy, scrape, or collect results or product data in bulk, or use bots or other automated means to access the Services.
• Get around limits, trials, or paid features, or resell access to Arenci.
• Interfere with the Services, probe them for weaknesses, or reverse engineer them, except where the law allows it.
• Pretend to be someone else.

10. Our rights in Arenci

The Arenci app, website, name, logo, software, and design belong to Nirvana AI Technologies Inc. or its licensors. We give you a personal, non-transferable, revocable licence to use the app on Apple devices you own or control, for your own non-commercial use, as the App Store rules allow. Product images, names, and descriptions belong to the shops and brands they come from.

If you send us feedback or ideas, we may use them freely and without payment to you.

If you believe something in Arenci infringes your copyright or other rights, email aryan@arenci.app with the item concerned, your contact details, and the basis of your claim, and we will review it.

11. Shops, links, and other services

Arenci links to shops and depends on other companies, including product catalogues, search providers, sign-in providers, and Apple. We do not control them and are not responsible for their content, products, availability, or practices. Your dealings with them are under their terms.

Some product links may be affiliate links, which means we may be paid if you buy after opening one. That does not change the price the shop charges you.

12. Apple

If you got Arenci from the Apple App Store, these terms are between you and Nirvana AI Technologies Inc. only, not Apple, and we, not Apple, are responsible for the app and its content.

• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund any purchase price you paid for the app. To the fullest extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for addressing any claim relating to the app, including product liability claims, claims that it fails to meet a legal requirement, and consumer protection or privacy claims.
• If a third party claims the app infringes its intellectual property rights, we, not Apple, are responsible for handling that claim.
• You confirm that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Disclaimers

The Services are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that results, prices, stock, or alerts are accurate, complete, or current, or that the Services will be uninterrupted, secure, or free of errors.

Some places do not allow these exclusions, so some of them may not apply to you. Nothing in these terms removes a consumer right that cannot lawfully be removed.

14. Limit on our liability

To the fullest extent the law allows, Nirvana AI Technologies Inc. and its directors, officers, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profits, data, or goodwill, arising from the Services. This includes a missed or mistaken alert, a wrong price or match, and anything you buy from a shop.

Our total liability for all claims relating to the Services is limited to the greater of the amount you paid us for Arenci Plus in the 12 months before the claim, or US $50.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

15. If you misuse Arenci

To the extent the law allows, you will cover our losses and reasonable legal costs arising from a claim by someone else that results from your content, your misuse of the Services, or your breach of these terms. This does not apply where consumer law does not allow it.

16. Ending or suspending access

You may stop using Arenci and delete your account at any time. We may suspend or end your access if you break these terms, if we must do so by law, or if your use puts us, other users, or anyone else at risk. Where it is reasonable, we will tell you first.

We may change or discontinue all or part of the Services. If we discontinue a paid service you have already paid for, you will receive any refund the law or the App Store rules require.

17. Changes to these terms

We may update these terms. We will post the new version here and change the effective date. If a change is significant, we will tell you in the app or by email before it takes effect. If you keep using the Services after that, you accept the new terms. If you do not agree, stop using the Services and cancel any subscription.

18. Governing law and courts

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. Subject to section 19, the state and federal courts located in Delaware have exclusive jurisdiction over any dispute that is not arbitrated.

If you are a consumer living outside the United States, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.

19. Arbitration and class action waiver

Please read this section carefully. It affects your legal rights. It applies to you if you live in the United States. If you live elsewhere, it applies only to the extent the law where you live allows, and it does not take away your right to go to your local courts.

19.1 Talk to us first

Before starting any claim, you and we agree to try to resolve the dispute informally. Email aryan@arenci.app with your name, the email address on your account, a description of the dispute, and what you are asking for. If we have a dispute with you, we will write to the email address on your account. If the dispute is not resolved within 30 days of that notice, either side may start arbitration.

19.2 Agreement to arbitrate

You and we agree that any dispute, claim, or controversy arising out of or relating to these terms or the Services, including whether this section applies or can be enforced, will be resolved by binding individual arbitration and not in court. The Federal Arbitration Act governs this section.

The arbitration will be run by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at adr.org, before a single arbitrator. It may take place by video, by phone, on written submissions, or in person in the county where you live. The arbitrator may award the same remedies to you individually that a court could. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction.

19.3 What is not arbitrated

• Either side may bring an individual claim in small claims court if it qualifies.
• Either side may go to court to stop infringement or misuse of intellectual property rights.

19.4 No class actions and no jury trial

You and we each agree to bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not combine more than one person's claims and may not preside over any class or representative proceeding. You and we each give up the right to a trial by jury.

If a court decides that this waiver cannot be enforced for a particular claim or remedy, that claim or remedy will be decided in court under section 18 after the arbitration of everything else, and the rest of this section still applies.

19.5 Costs

The AAA rules set the filing, administration, and arbitrator fees. Where those rules limit what a consumer pays, we pay the rest. Each side pays its own legal fees unless the arbitrator awards them under the law. We will not seek our legal fees from you unless the arbitrator finds your claim was frivolous or brought for an improper purpose.

19.6 Your right to opt out

You can opt out of this section within 30 days of first accepting these terms. Email aryan@arenci.app from the address on your account with the subject “Arbitration opt-out” and your name. If you opt out, section 18 applies to any dispute, and the rest of these terms is unchanged.

19.7 Changes to this section

If we change this section, other than our contact details, you can reject the change by emailing us within 30 days of the change. The previous version will then continue to apply to you.

20. General

These terms and the Privacy Policy are the whole agreement between you and us about the Services. If part of these terms cannot be enforced, the rest still applies. If we do not enforce a term, that is not a waiver of it. You may not transfer these terms to anyone else. We may transfer them as part of a reorganisation, merger, or sale of the business. You must comply with the export and sanctions laws that apply to you.

21. Contact

Nirvana AI Technologies Inc.
Delaware File No. 10729312
131 Continental Dr, Suite 305, Newark, Delaware 19713, United States
aryan@arenci.app

See also our Privacy Policy.