Privacy Policy

1. Who we are

Arenci is operated by Nirvana AI Technologies Inc., a corporation incorporated in the State of Delaware, United States, file number 10729312. Registered office: 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States. We are the controller of the personal data described here. Contact: aryan@arenci.app.

This policy does not cover the websites of shops you open from Arenci. Their own privacy policies apply.

2. What we collect

• Account: name, email address, username, profile photo, and the basic profile shared by Apple or Google when you sign in.
• Shopping profile: department, sizes, favourite brands, and delivery country.
• Searches: the photos you choose to search with and the words you type. Only a photo you choose is uploaded.
• Activity: the pieces you save, the items you track, products you view or open, feedback you give, and messages you send us.
• Device and usage: device type, operating system, app version, language, IP address, approximate country, device and app identifiers, push notification token, and how you use the app, which may include recordings of app screens.
• Subscription: your Arenci Plus status from Apple. We never receive your card number.
• Advertising, free version only: data collected by Google to deliver and measure ads.

On invite pages of our website we count visits and taps on the download button, with the invite code, device type, and browser. We do this without cookies and do not link it to you.

We do not collect precise location, contacts, or Apple's advertising identifier.

3. How we use it

• To provide search, Finds, item tracking, and alerts.
• To personalise results to your style and sizes.
• To manage your account and Arenci Plus.
• To send the notifications you allow.
• To show and measure ads in the free version.
• To understand and improve Arenci, fix problems, and prevent abuse.
• To promote Arenci. We may use search words and the product listings they returned in marketing, never your photo or anything that identifies you.
• To comply with the law and enforce our Terms of Service.

Search uses automated systems, including AI, to recognise clothing and rank results. We do not use your photos to train AI models.

4. Who we share it with

We share personal data with service providers that act on our instructions: cloud hosting and storage, search and AI processing, sign-in, analytics, push notifications, subscriptions, and attribution. In the free version, Google and its advertising partners receive advertising data; see the Google Privacy Policy. We may also share data with professional advisers and authorities where the law requires, and with a successor if the business is sold or reorganised.

We do not sell your personal information.

5. Ads

The free version shows ads served by Google. Arenci Plus has no ads. Where the law requires a choice, you are asked before ads are shown, and you can change it under Profile, Settings, Advertising privacy choices.

6. Where data is processed

We are a United States company and process data in the United States and other countries where our providers operate. For transfers from the UK, the European Economic Area, or Switzerland, we rely on safeguards such as standard contractual clauses where the law requires them.

7. How long we keep it

We keep your data while your account is active and delete it when you delete your account, unless the law requires us to keep it longer. Full-size search photos are removed after about 7 days. Records of any order placed when Arenci offered in-app checkout, sold by Nirvana AI Technologies Ltd (England and Wales, company number 17219459), may be kept for at least six years where UK law requires.

8. Your choices and rights

• Edit your profile, remove Finds and tracked items, and delete scan history in the app.
• Turn analytics off under Profile, Settings, Privacy & Data.
• Manage notifications, camera, and photo access in the app or your device settings.
• Delete your account under Profile, Settings, Delete account, or see our Account deletion page. Deleting your account does not cancel an App Store subscription.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your data, to object to or restrict its use, to withdraw consent, and to opt out of its sale or use for targeted advertising. To use these rights, email aryan@arenci.app. We will not treat you differently for doing so.

In the UK and the European Economic Area, we process personal data on the basis of contract, legitimate interests, consent, and legal obligation, and you may complain to your data protection authority.

9. Children

Arenci is for people aged 16 and over. We do not knowingly collect personal data from anyone under 16.

10. Security

We use technical and organisational measures to protect personal data. No system is completely secure.

11. Changes

We may update this policy. We will post the new version here and change the effective date, and tell you about significant changes.

12. Contact

Nirvana AI Technologies Inc.
131 Continental Dr, Suite 305, Newark, Delaware 19713, United States
aryan@arenci.app