Shipping and Returns

1. Who you are buying from

When you check out inside the Arenci app, you are buying from Nirvana AI Technologies Ltd, a private limited company registered in England and Wales under company number 17219459. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

We are the seller and your contract is with us. Some items are shipped to you directly by the supplier who holds the stock, but that does not change who you bought from — bring any problem to us, not to them.

This is different from the product links elsewhere in Arenci. When you tap through to a merchant's own website, that merchant is the seller and their terms apply. Only the in-app cart and checkout are covered by this page.

Contact: aryan@arenci.app.

2. Where we ship

We currently deliver to the United Kingdom and the United States. If your delivery country is not supported, items will not be available to buy in the app and you can still open the merchant's own site instead.

3. Prices, taxes, and delivery charges

• Prices are shown in the currency of your delivery country and are confirmed at checkout before you pay.
• UK prices include VAT where it applies. US prices exclude sales tax, which is calculated at checkout based on your delivery address.
• Delivery charges are shown separately at checkout before you pay.
• Product listings, prices, and availability can change or be incorrect. The price you are shown at checkout is the price that applies.

4. When your order becomes a contract

Placing an order is an offer to buy. We accept that offer, and the contract is formed, when we dispatch the goods — not when you pay and not when you receive the order confirmation email.

Until dispatch we may decline or cancel an order, for example if the item is out of stock, if the price or description was clearly wrong, or if we suspect fraud. If we do, we will tell you and refund anything you have paid in full.

5. Delivery

• Delivery estimates are shown at checkout. Unless we agree otherwise, we will deliver within 30 days of the contract being formed.
• An order can arrive in more than one parcel. Items in a single order may be shipped by different suppliers, each with its own tracking number. You will get a shipping email for each parcel, and the order screen in the app lists them separately.
• Goods become your responsibility when you (or someone you have nominated) receive them. Ownership passes once we have received full payment.
• If delivery is delayed beyond any deadline we agreed and that deadline was essential, you may treat the contract as at an end and get a full refund.

6. Your right to cancel (UK)

If you are a consumer in the UK, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is in addition to, and separate from, your rights if something is wrong with the goods.

• You have 14 days from the day you (or someone you nominated) receive the goods to tell us you are cancelling. You do not need to give a reason. Where an order arrives in several parcels, the 14 days runs from the day you receive the last item.
• To cancel, email aryan@arenci.app with your order number, or use the cancellation form in section 7. Any clear statement that you are cancelling is enough.
• Send the goods back within 14 days of telling us you are cancelling.
• You pay the cost of returning the goods, unless the item is faulty or not as described.
• We will refund you within 14 days of receiving the goods back (or, if earlier, of you giving us proof that you sent them). Refunds go to the payment method you used.
• We refund the standard delivery cost you paid. If you chose a faster delivery option, we refund only what standard delivery would have cost.
• You may handle goods as you would in a shop. If you handle them beyond that and their value drops as a result, we may reduce your refund accordingly.

A few things cannot be cancelled this way, including sealed items that are not suitable for return for health protection or hygiene reasons once unsealed, and goods made to your specification or clearly personalised. We will tell you before you buy if this applies.

7. Model cancellation form

You do not have to use this form, but you may. Copy it into an email to aryan@arenci.app.

To Nirvana AI Technologies Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, aryan@arenci.app:

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Order number:

Date:

8. Returns for US orders

US orders are not covered by the UK cancellation right in section 6, but we operate the same practical policy: tell us within 14 days of delivery that you want to return an item, send it back within 14 days of telling us, and we will refund you once it arrives. Return postage is yours unless the item is faulty or not as described. Nothing here affects any right you have under the law of your state.

9. Faulty, damaged, or wrong items

If you are a UK consumer, the Consumer Rights Act 2015 says goods must be as described, of satisfactory quality, and fit for purpose. Nothing on this page limits those rights.

• Tell us within 30 days of delivery and you can reject the goods for a full refund.
• After 30 days and within six months, we will repair or replace the item. If that is not possible or does not fix it, you can have a refund.
• We pay return postage for anything faulty, damaged, or not what you ordered.

Email aryan@arenci.app with your order number and a photo where relevant, and we will arrange it.

10. How to start a return

Returns are handled by email today rather than in the app. Email aryan@arenci.app with your order number and which items you are returning, and we will reply with the return address and instructions. The order screen in the app has a Help button that opens this email with your order details already filled in.

Please do not send anything back before you have heard from us — different items go back to different places, and an unannounced parcel can take much longer to refund.

11. Complaints

If something has gone wrong, email aryan@arenci.app and we will respond. If you are a UK consumer and we cannot resolve it between us, you can contact Citizens Advice for guidance on your rights.

See also our Terms of Service and Privacy Policy.